News|Interview

Inside ArtEz: Sanne Schepers on her first year as head of department

Sanne Schepers has fond memories of the ArtEZ University of the Arts in Arnhem, the Netherlands. These memories made her think long and hard before applying for the head of department position. "Do I dare take on a new role? Am I going to take that step to bring about a change in my relationship with the department?" she explains. Now, with her...

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People

Antwerp Fashion Talks: Botter and Klausner on fashion industry challenges

In the eaves of the Botanic Sanctuary, a former monastery now a five-star hotel in the heart of Antwerp, fashion fans and professionals have gathered for the annual Fashion Talks. The room is intimate with its pointed roof and wooden beams, especially when so full. It resembles a clandestine church. This is fitting, as Antwerp is something of a...

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BusinessMember

Mystery shoppers in fashion retail: from a monitoring tool to a coaching instrument

Interview Mystery shopping has long been a familiar tool in fashion retail for assessing in-store customer experience. Previously used primarily to monitor service agreements, its focus is increasingly shifting towards learning and improvement. Retailers now use insights from store visits as input for coaching, training and discussions on the...

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Retail

Abercrombie & Fitch opens new store in SoHo, unveiling new heritage-inspired concept

Abercrombie & Fitch has opened a new store in SoHo, New York City, as the brand looks to strengthen its roots in its home city. Opening its doors today, June 5, the brand has partnered with local SoHo creative studio Abbode for custom embroidery onsite. The new 10,000-square-foot store, located at 520 Broadway, features a new design concept, “...

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