People
Antwerp Fashion Talks: Botter and Klausner on fashion industry challenges
In the eaves of the Botanic Sanctuary, a former monastery now a five-star hotel in the heart of Antwerp, fashion fans and professionals have gathered for the annual Fashion Talks. The room is intimate with its pointed roof and wooden beams, especially when so full. It resembles a clandestine church. This is fitting, as Antwerp is something of a...
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BusinessMember
Mystery shoppers in fashion retail: from a monitoring tool to a coaching instrument
Interview Mystery shopping has long been a familiar tool in fashion retail for assessing in-store customer experience. Previously used primarily to monitor service agreements, its focus is increasingly shifting towards learning and improvement. Retailers now use insights from store visits as input for coaching, training and discussions on the...
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